We respect the privacy of everyone who uses the MyBillAfrica service, visits the MyBillAfrica website or uses the MyBillAfrica Application. As a result we would like to inform you regarding the way we would use your personal data. We recommend you read this privacy policy so that you understand our approach towards the use of your personal data.

A. What does this privacy policy cover?

This privacy policy is to inform you regarding the use of your personal information which is collected during your visit to the MyBillAfrica website or application and through your use of the MyBillAfrica services.

B. Special Notice - if you are under 13 years old

Our website is not aimed at children under 13 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 13 deliberately.

We therefore also ask you, if you are under 13 years old, please do not to send us your personal information (for example, your name, address and email address). If you are under 13 years old and you nevertheless wish to ask a question or use this website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

C. What personal data do we process?

We collect information, including personal data about you, as a MyBillAfrica user and/or visitor to a MyBillAfrica website. This information may be either:

  • Information that you provide to us – when creating your MyBillAfrica account profile, we will ask for your name, e-mail address, telephone number (optional) and your contact preferences. Depending on your use of the MyBillAfrica services we will collect and store information contained in your utility bills and other bills that you decide to upload to your MyBillAfrica profile.
  • Information that we obtain through your use of MyBillAfrica services – we will collect information about how and where you use MyBillAfrica services as well as aggregated information about you such as your age group or residence. Such information may include electronic device information, IP addresses, the website from which you linked to our website, log information, browser type and preferences, location information (with your consent), online identifiers to enable ‘cookies’ and similar technologies.

D. What are the legal bases for processing the personal data?

The personal data covered by this Privacy Policy is only processed:

  • With your explicit consent; or
  • Where it is necessary to conclude a transaction with you (such as payment information); or
  • Where it is necessary for MyBillAfrica to comply with a legal obligation or where the processing activity is necessary for the purposes of the legitimate interests of MyBillAfrica (for example, fraud prevention).

Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

E. Who is responsible for any personal data collected?

I-Bill technologies Limited with registered number 10854277 whose registered office is at 126 Kelvin Gardens, Croydon, Surrey, England, CR0 4US, is the controller for the processing of your personal data.

F. For what purposes do we process your personal data?

We collect and use your personal information to better provide you with the required services, or information. We would therefore use your personal information for the purposes of:

  • Maintaining and promoting contact and relationship with you;
  • Account management including account verification (that is, ensuring that only you or someone you have authorised can access your account and information);
  • Customer service and development;
  • Performance of and analysis of market surveys and marketing strategies;
  • Promotions and contests;
  • Detecting or preventing fraud.

G. Communication and marketing

If you have consented to receive offers from MyBillAfrica, you may receive offers that are tailored towards your personal preferences based on analysing your use of MyBillAfrica services, your purchase history, your participation in promotions, surveys and other digital channels.

You may receive your offers by different communication channels, such as email, SMS, through the MyBillAfrica portal, App (through push notifications), social media or any other digital channels used by you. You may adjust the communication preferences by contacting us at support@MyBillAfrica.com as well as through the use the unsubscribe functionality or communication preferences for the different digital channels, if available.

Even if you have not consented to receive offers we may send you service updates and notifications that are necessary for the proper functioning of the MyBillAfrica services that you use (like notifications that a new utilities bill has been uploaded).

H. Interaction between you and us

We are interested in your views, and we value feedback from our clients and visitors, we therefore have set up notice boards, newsgroups, feedback, email, forum facilities and/ or chat rooms. If at any time this website offers any chat rooms, notice board facilities, newsgroups etc. we may collect the personal information that you disclose in accordance with this Privacy Policy.

I. If you communicate with us through social media

If you choose to interact with MyBillAfrica through social media such as LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you are interested in MyBillAfrica) may also be visible to the visitors of your personal webpage on LinkedIn, Facebook and/or Twitter, according to your privacy settings on the social media services. MyBillAfrica is not responsible for the processing of personal data or the privacy policy of such social media websites.

When you communicate with us through our Facebook page (for example, when you post a comment, upload media, send a personal message or become a fan of us by clicking the “Like” button, we may receive personal data about you (such as your (user) name, profile photo, your residency, your email address and your gender). We will process such information in accordance with this Privacy Policy.

J. My data

We aim to keep our information as accurate as possible. You can access your personal data, request correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose such as completing a transaction) and request that the processing of the personal data is restricted. Please send your request via email to support@MyBillAfrica.com.

If you have any issues, queries or complaints regarding the processing of your personal data, please contact us at support@MyBillAfrica.com for further information or for submitting such requests. You also have the right to lodge a complaint with the supervisory data protection authority. We will provide you with these details and that of the local data protection officer (if applicable) immediately on request by contacting support@MyBillAfrica.com.

K. Who will you share my personal data with?

Your personal data is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

  • Service providers involved in price comparison services or other authorised service providers involved in MyBillAfrica operations that remain under control of MyBillAfrica;
  • With your consent, authorised third party companies in co-operation with MyBillAfrica such as utilities providers;
  • A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which MyBillAfrica is subject to or as permitted by applicable local law;
  • Any person to whom MyBillAfrica proposes to transfer any of its rights and/or duties.

L. Transfers of personal data

Where your personal data has been transferred to authorised third parties located outside of your country (including outside of the European Economic Area) we take organisational, contractual and legal measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules, the European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements. You can request further information in this respect by contacting support@MyBillAfrica.com.

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.

M. Security of your personal information

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to MyBillAfrica services and we will update these measures as new technology becomes available.

N. How long we retain your data

Personal data provided to MyBillAfrica in line with this Privacy Policy will be deleted or rendered anonymous (such that it will no longer be possible to identify you) without undue delay after your request that your MyBillAfrica account profile is deleted and/or if you discontinue using the MyBillAfrica services.

The only exceptions are when your personal data processed as part of a financial transaction or when it is required for the detection or prevention of fraud.

O. Changes to this privacy policy

This privacy policy may be changed over time. You are advised to regularly review the privacy policy for possible changes but if the changes are significant, we will provide you with an appropriate notice, including e-mail notification if necessary. This privacy policy was last updated on 24 September 2017.

P. Cookies policy

We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

Q. What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.

When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

R. Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website.

Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.

Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.

S. How are third party cookies used?

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

T. How do I reject and delete cookies?

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by MyBillAfrica or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

U. More queries - How can you contact us?

Please contact support@MyBillAfrica.com if you would like to know more about our privacy policy.